Frequently Asked Questions

Every package has a low one-time setup fee for design and build, plus a monthly subscription that covers hosting, security, maintenance, and dashboard access. 

The setup fee includes:

• A custom, responsive website
• Domain connection assistance
• A free SSL certificate
• On-page SEO setup
• Professional launch & testing

After launch, your monthly plan keeps everything running smoothly. Extra fees only apply for major customizations (like booking systems or redesigns).

No. All plans are month-to-month. You can cancel anytime without long-term commitments.

You can cancel anytime — no contracts, no penalties. Your domain name and any content or images you provided remain yours. Since our setup fee is deeply discounted, the website design itself stays on our platform and is not transferable. If you decide to return, we can easily reactivate your site without starting from scratch.

You’ll own your domain name directly, which keeps you in full control. 

If you already have one, we’ll help you get it connected. If not, we’ll guide you through registering a new one so your business has the perfect online address.

Yes. Every site includes a free SSL certificate — that’s the padlock visitors see in their browser. Without it, sites show a scary “Not Secure” warning. With us, your site always looks trustworthy and professional.

You do. Domains are always in your name and under your control. We’ll guide you through managing it, but you remain the owner.

Yes! Every site we build comes with on-page SEO — that means your titles, page structure, and content are set up so Google knows what your business is about. Many agencies charge hundreds extra for this, but we include it in every plan.

On-page SEO is the foundation — it makes sure your website is clear, professional, and search-friendly from day one. A full SEO campaign goes further (like ongoing blog posts, link building, and ads), which we can quote separately if you’re ready to grow faster.

Without it, your site is basically invisible to search engines. By including SEO setup, we give your business a head start online — so when people search for what you offer, you have the best chance to show up.

Our monthly maintenance covers all the behind-the-scenes work needed to keep your website safe, fast, and running smoothly — so you don’t have to worry about it. This includes:

• Hosting on AWS – No GoDaddy accounts or hidden hosting fees. Your site lives on Amazon Web Services, the same platform powering the world’s biggest companies — meaning fast load times, reliable uptime, and zero hassle for you.

• Performance Monitoring – A slow or broken site costs you customers. We keep an eye on speed and uptime so your visitors always have a smooth, professional experience.

• SEO Health Checks – Google is always changing. We check your site regularly to make sure it stays search-friendly, so your business has the best chance to be found online.

• Security & Backups – Hackers, errors, and accidents happen — but you’re covered. We include active security monitoring and regular backups so your site stays safe and recoverable.

• Ongoing Support – If something breaks or doesn’t look right, you don’t have to hunt down a developer. Just contact us and we’ll fix it — no surprise bills, it’s included in your plan.

Your site is hosted on Amazon Web Services (AWS) — the same platform trusted by the world’s biggest companies. That means your site is fast, reliable, and secure, with no need to buy separate hosting from places like GoDaddy. It’s already included in your plan.

We’ve got you covered. If something goes wrong with your site, we’ll fix it as part of your plan — no surprise fees.

Most designers leave you stuck — either learning to edit on your own or paying extra every time you need a small change. We do it differently:

• Included Updates (We Do It For You) – Every plan comes with two updates per month handled by our team (under 15 minutes each). Need to change your hours, post an announcement, or swap out a photo? Just send it over and we’ll take care of it — no extra cost.

• DIY Editor (Instant Control) – Want to make small changes yourself? Our simple editor lets you update text, images, or promos anytime without waiting on anyone.

• Hire Us (Bigger Changes) – If you want more than your included updates — like adding new pages or sections — we’re here for that too, with upfront pricing and no surprises.

Why this matters: An outdated website makes customers question your business. With included updates, easy DIY tools, and bigger changes available anytime, your site always stays fresh, professional, and trustworthy.

Your plan comes with two updates per month — a built-in benefit most designers charge extra for. An “update” means a quick change that takes under 15 minutes, like:

• Updating your business hours

• Posting an announcement or promotion

• Swapping out a photo or logo

• Adjusting contact details

These cover the everyday changes small businesses need most. For bigger edits (like adding new pages, redesigning sections, or major content overhauls), we’ll provide an upfront quote so you’re never surprised.

No problem. You’ll always have options: use the DIY editor for small changes, or request additional updates from us at clear, upfront rates. You’re never locked out of your own website.

One simple login gives you:

• Traffic Analytics (see visitors & activity)

• Form Management (track and reply to leads)

• DIY Editor (make instant updates)

Every message from your website forms (like “Contact Us” or “Request Info”) goes straight into your dashboard. No more digging through emails — you can view, track, and reply to every inquiry in one place, making sure no lead slips through the cracks.

Your dashboard shows you exactly how many people are visiting your site, where they’re coming from, and which pages they’re looking at. It’s like having a built-in report that helps you understand what’s working — so you can make smarter marketing decisions without guessing.

Our sites are built for small businesses to look professional, clear, and easy to use. A standard build usually includes the essential pages — like Home, About, Services/Products, Contact, and Our Work/Portfolio. We’ll guide you on what works best. If you ever need more advanced options (like blogs, booking, or e-commerce), we can add those later as custom projects.

You know your business best, so the words and photos come from you. We’ll take what you provide and organize it into a polished, professional design. If you don’t have great photos, we can recommend stock image options, and if you need help with writing, we can offer content assistance.

We make launching your site simple:

1. You choose your pages and send us your content, photos, and domain info.
2. We design and build your site, then share a draft for review.
3. You approve, and we launch with security and on-page SEO included.

On average, most sites go live in about 2 weeks, but the timeline depends on how quickly we receive your content and details. And if you need a temporary site while your website is being built, we can do that as well.